FAQ

 

MHF COVID Policy
 

MHF offers advanced online tickets and timed entry for an entirely outdoor experience that provides plenty of social distancing and involves few frequently touch surfaces. Consistent with our 2020 cohort model, groups will enter the TRAIL at the time identified by their ticket. Capacity limits are non-negotiable and are set at the half-hour.

In accordance with CDC and local health department regulations, MHF has implemented modifications to reduce the risk of spreading coronavirus. As in past years, Calleva will employ County law enforcement and EMS every night to manage emergencies. Calleva will also stay in touch with Department of Health officials to stay abreast of new developments with respect to Covid-specific guidance.

 


What will be different this year because of COVID?
 

We’ve all become used to the evolving nature of the virus and the ebbs and flows of this pandemic. Corresponding public health policy adjustments are important to our the health of our community, so we are committed to comply with public health guidelines. 

Fortunately, we are an all-outdoors event, so masks are not required in our Front Circle area. However: portions of The Trail & The Town may involve close contact, so patrons & staff must be prepared to wear face coverings on either of our the haunted paths. Here are some details about how things will work this year:

  • Ticketed patrons will be admitted to our front circle at ANY TIME to enjoy bonfires, concessions & entertainment as long as you wish each night.

  • Patrons will enter the TRAIL at the time listed on their pre-purchased ticket.

  • Timed access to THE TOWN is managed to allow for distancing between groups. 

  • Tickets for Front Circle activities will be sold ON-SITE ONLY.

  • Concessions will be available while supplies last.

** Please check our home page in late September for specifics about our COVID precautions. MHF will follow the most current public health guidelines with respect to face coverings and distancing.

 

Some specifics about the 2021 Trail & Town attractions

This year’s trail is OUR LONGEST EVER hike in the woods. It is entirely outdoors and patrons are admitted in small groups. Our staff control entry to the trail on a carefully timed schedule. You will NOT be admitted to the trail outside of the timeslot listed on your ticket. 

Our trail management practices are very conducive to social distancing, since successful “scares” require that patrons don’t inadvertently receive a warning based on the reactions of the people in front of them on the trail.

Similar to 2020, timed reservations will keep the number of waiting groups low and will help keep wait times shorter. 

​Waiver

 

When you pay for your ticket, you agree to our online waiver. Please be sure to read it carefully before finalizing your purchase! You’ll be able to view our waiver before checking out and paying. To view it now, CLICK HERE.

Refund Policy  

Tickets for 2021 Markoff’s Haunted Forest are NON-REFUNDABLE. 

 

​PLEASE be sure you’re ALL-IN before you purchase your tickets. 

 

If you purchase for an incorrect night, or if you suddenly have a conflict on the night of previously purchased pass, we ask that you purchase additional passes for the night that you can attend. Once you’ve done this, send the ticket order that needs to be cancelled to hauntedforest@calleva.org so that we can refund and void those passes.

If you communicate with our office before your ticket date, we might be able to reschedule your ticket to another night.  

 

If you do not show up for the day or time on your ticket, your tickets are NON-REFUNDABLE.

 

Unredeemed tickets can be recorded as a donation to CALLEVA, a registered 501c3. If you choose to donate, you will receive an acknowledgement of the donation that can be used for your tax purposes. The funds raised through Markoff’s Haunted Forest support Calleva programs, scholarships, school discounts, and developmental projects.

 

If you have questions, please email hauntedforest@calleva.org.​

 

 
Food & Drink:

Concession style food is available in the Front Circle waiting area. ​Credit cards are preferred!!

Calleva’s Pizza Night is a separate event, happening in parallel to MHF. Reservations are available through separate system, which you’ll find HERE. 

Pizza Night guests MUST have advanced reservations. When entering the farm, Pizza Night guests are directed to a different part of our farm for dinner. IMPORTANT NOTE: If you intend to attend both Pizza Night & MHF, please plan your night to be sure that you allow 90 minutes to finish eating dinner BEFORE your trail time.

 

 

What about large groups?

If your group is more than 25 people, please contact MHFgroups@calleva.org

We will be hosting a limited number of large groups, so make arrangements as soon as possible! The majority of our group timeslots are before 9pm.

 

What else is happening?

FREE Entertainment is back!!

MHF hosts local performers in the MHF Front Circle area. Bands, dance groups, and other entertainers are welcome to apply HERE.

The Town is BACK this year!  BUY  YOUR TICKETS ONLINE HERE.

Concessions and Other Activities – including zip line – will be available each night. Credit cards are preferred for payment!

 

 

Notes about Accessibility 

​Due to the nature of our event – completely outdoors & in the woods -- our trails are not hospitable for wheelchairs or crutches. 

  • The trails are dark, uneven, with steep ups and downs. In many places the trails are very narrow, with low hanging trees and slim clearance between trees and doorways. Please dress for the weather & wear shoes suitable for hiking through uneven – sometimes muddy!! -- trails.

  • The trails are steep and uneven. Patrons must cross bridges, tunnels, tight spaces, go up and down ramps.

  • The trails are very dimly lit. There are strobe lights, open fires, and -- since this is an outdoor event -- there can be animals/wildlife present on the farm and in the woods. 

People with mobility or balance issues can wait for their group to walk the Trail while enjoying the Front Circle entertainment.

 

 

What is your Rain Policy?

​MHF is usually open rain or shine.

As you know, weather in the DC area is VERY location-specific ~ sometimes it’s raining downtown but not up here in northwest MoCo! 

Lots of factors go into deciding whether or not we have to close, and patron & staff safety are at the top of our list. If the parking lot is too muddy for cars to safely navigate, if the trails are too slippery for people to navigate, and if there are safety hazards that prohibit the use of the trail scenes, we will not open our gates.

 

Decisions about MHF closure will be posted no later than 4pm on the night of performance.  If we close due to weather, ticket holders for that night will receive an automatic refund through our ticketing platform.

IMPORTANT: Just like any outdoor concert or theatrical performance, if you don’t come out on a night we are open, you will NOT get a refund! 

Due to precise capacity limits, TICKETS ARE NOT TRANSFERABLE TO ANOTHER NIGHT or TIME.

 

​If we are forced to CLOSE EARLY due to extreme weather, all patrons who are on-site will receive a rain check.

 

Where do we park?

After a long and scary ride through Poolesville, MD, you’ll park in a designated section of our hayfield, lock your car, and head to the Front Circle.

There is no additional charge for parking.

 

Front Circle (the MHF waiting area)

YOU’LL BE ADMITTED TO THE TRAIL according to the time on your ticket, but we’ll show you a good time in our Front Circle beforehand!

The MHF Front Circle is famous for its high-energy atmosphere, huge bonfires, awesome DJ, music and concessions. You can hang out there until your Trail Pass time is displayed on a sign near the trail entrance. Currently, public health guidelines allow patrons to return to the Circle for more fun after you walk the trail.

 

Where do I go if I lose something?

​Please email hauntedforest@calleva.org and let us know what you’ve lost. If we find it, we will get in touch with you. 

 

Is there an age limit?

Markoff’s Haunted Forest is a scary event and we do not recommend anyone under the age of 12 to participate.

 

covid policy little button.png